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June 28, 2017
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Online Course Catalog
 
Online Courses are self-paced courses that can be accessed from any computer that has an internet connection.  You can search for courses, view a description of the courses and purchase online courses from this page.
 
Special Accommodations: Courses have audio as well as written text to assist learners with disabilities.  For learners with additional special needs, contact your agency's learn center representative to access the learn center courses.  You can also contact Suncoast Hospice Institute at 877-523-4144 or email to support@suncoastinstitute.org  for other learning options. 
 

Grievances/complaints, questions or concerns regarding Suncoast Hospice Institute online learning, online courses, course content, certificates or refunds should be  directed to Suncoast Hospice Institute by calling toll free 1-877-523-4144 or email support@suncoastinstitute.org.  Acknowledgement in writing of the issue will be addressed within 2 business days.  A plan for resolution/outcome of the issue will be addressed within 7 business days.


Continuing education requirements vary from state to state/jurisdiction to jurisdiction for nurses, social workers, nurses aides and other health care professionals.  It is ultimately the licensee’s responsibility to understand and monitor their licensing board;s continuing education requirements, rules and regulations for approved courses, content and delivery method.   If you need clarification about acceptance of particular courses, please contact your specific licensing board.
 
How to Purchase Courses
  1. For each course you wish to purchase, click "Launch this course...." where you will be directed to the purchase page. Courses are priced from $5 to $35 each and must be completed within 45 days. 
  2. After purchasing the course, you can access and take your courses by going to My Learning Plan/My Online Courses and clicking on the title of the course.
How to Search for Courses
  1. Click on each category to view a list of courses for that category. Click on the category again to close it.
  2. Type the name of the course in the Search box on the lower left corner of this screen.

Hospice and Palliative Care Online Courses

Care Partners

Expanding Horizons: Long-Term Care Partnerships (rdsl) - This is a beginner level course. The intended audience is nurses, social workers/ counselors, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. Goal of the Course: The goal of this course is to discuss the need for hospice in different care settings, explain the value of developing strong relationships with care partners and discuss the strengths each partnership brings when providing end-of-life care to patients and families. Objectives: 1) Discuss ways that hospice staff can partner with other care providers in different settings to provide quality end-of-life care. 2) Explain the importance of customer service within the continuum of care. 3) Assimilate facility and hospice philosophies. 4) Explain common goals that facilities and hospice share when providing end-of-life care to patients and their families. 5) Develop an understanding of the cultures of other care settings. 6) State 3 ways to develop a collaborative relationship with care partners. 7) Explain the regulatory considerations when providing hospice care in different care settings. Contact hours for nurses, social worker/counselors, nurses’ aides, nursing home administrators -1.5

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Hospice Emergencies (rdsl) - This course is designed for hospice medical clinicians and is an intermediate level course for nurses and advanced level course for nursing aides. The goal of this course is to outline situations in end-of-life care that require prompt attention and skilled, rapid and knowledgeable interventions in order to provide optimal patient comfort and appropriate symptom management. Objectives: 1. Identify potential physical, psychosocial and spiritual emergencies encountered by hospice patients 2. Discuss various causes for each potential emergency 3. Describe appropriate interventions for each potential emergency 4. Identify the role of the IDT in prevention and treatment of hospice emergencies. Contact hours for nursing and nurses’ aides -1.0

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Hospice in a Nursing Facility Part 1 (rdsl) - Hospice in a Nursing Facility: A Partnership in Care- Part 1 This is a beginner level course. Intended audience is hospice and facility staff and volunteers. The goal of the course is to provide nursing facility staff with basic knowledge of hospice philosophy, policies and procedures; methods of comfort, pain control and symptom management; principles of death and dying; appropriate forms and record keeping requirements. This course is a two part series. To complete it, you must view Part 1 and Part 2, pass each post-test with a score of 70% or greater and complete the course evaluation. Objectives: 1. Explain the benefits of a partnership between hospice and the nursing facility to residents with life-limiting illnesses and their family members. 2. Define palliative care. 3. Describe three basic principles of hospice philosophy. 4. Explain forms used and record keeping requirements when hospice partners with the nursing facility in caring for residents and their family members. 5. Describe three non-verbal signs of pain. 6. Recognize the connection between spiritual, emotional and physical pain. 7. Explain two ways to monitor for pain in a patient who is cognitively impaired. 8. Describe three methods of energy conservation for fatigued hospice patients. 9. List three common symptoms a hospice patient may experience at end-of-life. Part 1 Contact hours for nurses, social workers/ counselors, nurses’ aides, nursing home administrators- 1.0

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Hospice in a Nursing Facility Part 2 (rdsl) - Hospice in a Nursing Facility: A Partnership in Care- Part 2 This is a beginner level course. The course is intended for hospice and facility staff and volunteers. The goal of the course is to provide nursing facility staff with basic knowledge of hospice philosophy, policies and procedures; methods of comfort, pain control and symptom management; principles of death and dying; appropriate forms and record keeping requirements. This course is a two part series. To complete it, you must view Part 1 and Part 2, pass each post-test with a score of 70% or greater and complete the course evaluation. Part 2 will explore emotional and spiritual care and comfort and decision making for those residents with a life-limiting illness. Principles of the dying process, loss and death of a resident will be discussed as well as bereavement care for the family and professional caregiver. Objectives: 1. List three rights of residents experiencing a life-limiting illness. 2. Describe the role of the hospice chaplain. 3. Describe the role of the hospice social worker/counselor. 4. Explain three ways to provide emotional care. 5. Identify signs and symptoms of the dying process. 6. Describe three losses the resident with a life-limiting illness may experience as his/her disease progresses. 7. List five grief reactions. Contact hours for nurses, social workers/ counselors, nurses’ aides, nursing home administrators- 1.0

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Nursing Home and Hospice Regulatory Implications (SLW) - This pre-recorded webinar course with post-test will assist the learner in developing a broad understanding of the complexities of the hospice/nursing facility relationship. Contact hours Nurses, Chaplains and Nurses Aides – 1.5

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The MDS 3.0 (SLW) - The Minimum Data Set is one of the most important documents in a nursing facility and, as of October 1, 2010, facilities have been required to use the newly updated version - MDS 3.0. This pre-recorded webinar course with post-test addresses the sweeping changes to this comprehensive assessment and are important for hospices to understand in relation to the impact on their work with patients and families and facility partners. Contact hours for nurses, social workers/counselors, and nursing home administrators – 1.5

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Caring Technologies

Caring Technologies (SLW) - The goal of this pre-recorded webinar course with post-test is to assist the learner in developing guidelines and resources to empower care team staff to meet the needs of patients/families whose lives may be affected by end-of-life and substance abuse issues through consultation and/or direct assessment and intervention. Objectives: 1. Utilize a care planning process that assesses patient/family confidence for care at the time of death and teaches procedures and practices as they relate to issues of addiction. 2. Identify procedures and/or practices that have been demonstrated to positively or negatively impact patient/family satisfaction and confidence for those patients/families affected by addiction issues. 3. Describe changes implemented by the IDG that can improve patient/family satisfaction and confidence. Contact hour for nurses, nurses aides and social workers – 1.0

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Integrating the Laptop into Your Visit (SLW) - The electronic medical record is a snapshot of the excellent care that we provide to our patients and families. This pre-recorded webinar course will help you gain confidence and new ideas as well as provide practical instruction and helpful hints on how to integrate your laptop into your visit so that documentation can help the IDT focus on patient and family outcomes. This is a non credit course.

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Complementary Therapies

Aromatherapy in Palliative Care vSL2 - The intended audience for this course is all members of the interdisciplinary team. It is a beginner to intermediate level course for nurses and social workers. Goal of the Course: The goal of this course is to assist the learner in gaining the knowledge, skills and abilities to safely use essential oils and provide aromatherapy to patients and families for comfort, stress management, relief of distressing symptoms and to improve quality of life. Administration methods, properties of essential oils, safety measures and precautions in aromatherapy practice will be discussed. Objectives: 1. List two ways that aromatherapy can provide comfort to patients and family members. 2. Describe administration methods of essential oils. 3. Identify properties of essential oils and blends commonly used for palliative care. 4. Explain safety measures and precautions in aromatherapy practice. Contact hours for nurses, social workers/counselors, nurses’ aides – 1.0 (SLI)

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Caring Clowns (SLW) - The goal of this pre-recorded webinar course with post-test is to introduce the learner to the caring clown program and the therapeutic clowning techniques and interventions needed to provide caring clown presence and quality of life visits for patients and families. Contact hours nurses, social workers/counselors, nurses’ aides, nursing home administrators – 1.5

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Music Therapy to Improve Communication and Cognition in Hospice Patients with Dementia (SLW) - Music Therapy prescribes clinical music interventions to enhance non-musical cognitive, physical, emotional, behavioral or social changes in an individual or group. It can be difficult to communicate with our cognitively impaired patients. This pre-recorded webinar course with post-test will discuss how music therapy can help bridge the communication gap with our patients, and how it can help increase quality of life for both the patient and their loved ones. Contact hours Nurses, Chaplains and Nurses Aides – 1.5

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Quieting Your Mind Through Meditation (rdsl) - This is a beginners course. The intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other bereavement support providers. The goal of this course is to provide an introduction into the benefits and practice of meditation as part of a self-care program. Objectives: 1. Describe different types of meditation. 2. Define three benefits of meditation. 3. Acquire skills to implement meditation in your daily life. 4. Determine how meditation can benefit you as part of a self-care program. 5. Experience a guided meditation as a way to decrease stress and regain personal balance. Contact hour for nurses, social workers, nurses aides and nursing home administrators - 1.0

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End Stage Disease

Alzheimer's Disease Dementia and Other Disorders (1 Hr) Rev. 2014 vSL2 - This is a beginners course. The intended audience for this course is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. The goal of this course is to provide the learner with the knowledge, skills and attitudes about the stages, symptoms, behaviors and challenges associated with Alzheimer’s disease and related disorders. Strategies for communicating with patients with ADRD, managing care and assisting caregivers of ADRD patients will also be discussed. Objectives:1. Identify other conditions that may result in symptoms that mimic Alzheimer’s disease and other related disorders, or ADRD. 2. Identify and distinguish between normal aging and memory loss from ADRD. 3. Identify the stages, symptoms, behaviors and challenges of Alzheimer’s disease. 4. Understand the interdisciplinary team approach to caring for patients with dementia. 5. Identify strategies for communicating with residents with ADRD. 6. Understand and manage specific behaviors associated with ADRD. 7. Understand the importance of activities in quality of life for ADRD patients. 8. Implement strategies for assisting caregivers of ADRD patients. 9. Describe the physical, emotional and spiritual impact of ADRD on family members and implement interventions to assist them with these issues. 10. Create a therapeutic environment for patients and staff. 11. Discuss ethical principles related to caring for patients with ADRD. Contact hour for nurses, social workers and hospice aides – 1.0 (SL)

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Alzheimer's Disease, Dementia and Other Disorders (3 Hr) Rev. 2014 vSL2 - This is an intermediate level course. The intended audience for this course includes all direct and indirect members of the hospice interdisciplinary group, including nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. The goal of this course is to provide the learner with the knowledge, skills and attitudes about diagnosis of Alzheimer's disease and other related disorders (ADRD) as well as behaviors and challenges associated with ADRD. Normal aging versus ADRD memory loss, diagnosis of ADRD, and the interdisciplinary team approach to care will be discussed. The impact of on caregivers of ADRD patients will also be explored. Objectives: 1. Identify other conditions that may result in symptoms that mimic Alzheimer’s disease and other related disorders, or ADRD. 2. Identify and distinguish between normal aging and memory loss from ADRD. 3. Discuss the process for diagnosis of Alzheimer’s disease and other dementia disorders. 4. Identify the stages, symptoms, behaviors and challenges of Alzheimer’s disease. 5. Understand the interdisciplinary team approach to caring for patients with dementia. 6. Identify strategies for communicating with residents with ADRD. 7. Understand and manage specific behaviors associated with ADRD. 8. Identify medications commonly used to treat symptoms of ADRD. 9. Provide personal Care to patients with ADRD. 10. Understand the importance of activities in quality of life for ADRD patients. 11. Implement strategies for assisting caregivers of ADRD patients. 12. Describe the physical, emotional and spiritual impact of ADRD on family members and implement interventions to assist them with these issues. 13. Create a therapeutic environment for patients and staff. 14. Discuss ethical principles related to caring for patients with ADRD. Contact hours for nurses, social workers and hospice aides – 3.0 (SL)

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Care of the Actively Dying at the Time of Death and After Death (rdsl) - This is a beginner level course for nurses and a beginner to intermediate level course for hospice aides, social workers, counselors and spiritual care providers. The intended audience is care professionals including physicians, nurses, psychosocial professionals, counselors, spiritual care providers, chaplains and hospice aides. Goal of the Course: The goal of this course is to assist the learner in gaining the knowledge, skills and attitudes to provide patient and family directed care and comfort as the patient is imminently dying and after the death. Signs and symptoms of active dying, life completion and closure tasks and post-death supportive services for family and care staff will be addressed in this course. Objectives: 1. Discuss the importance of role blending and the interdisciplinary approach when caring for patients and families when death is imminent. 2. Discuss interventions that provide patient and family centered care and comfort during the period of active dying. 3. List the signs of imminent death and the signs of dying. 4. Explain the importance of after death physical care of the body. 5. Relate the need for the emotional, spiritual and bereavement support offered to family and caregivers after the death. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators – 1.0

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Caring for Patients and Families As Death Approaches (rdsl) - This is a beginners course. The intended audience is care professionals including physicians, nurses, psychosocial professionals, counselors, spiritual care providers, chaplains, nursing aides and volunteers. The goal of this course is to provide the learner with the knowledge, skills and attitudes needed to assist in preparation of and care for patients and families as death approaches. Objectives: 1. State the roles and responsibilities of the interdisciplinary group when the patient is approaching the dying process. 2. Describe the physical, psychosocial and spiritual signs, symptoms and life completion and closure opportunities associated with the dying process. 3. Discuss factors that can influence prognosis. 4. Describe five interventions of care the Interdisciplinary team can provide to the patient/family for changes that occur as death approaches. Contact hour for nurses, nurses’ aides, social workers and nursing home administrators - 1.0

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Dyspnea at End of Life (rdsl) - This is a beginner/intermediate level course intended for all hospice staff and volunteers. Goal of the Course: The goal of this course is to present an overview of dyspnea at the end of life and to help the learner gain the skills necessary to provide interventions that will ensure patient comfort is attained. Objectives: Identify common diseases and conditions that can cause dyspnea. Explore ways to provide comfort. Review assessment guidelines. Examine pharmacological and non-pharmacological interventions. Discuss benefits of the interdisciplinary approach to care for managing dyspnea. Contact hours for nurses, social workers/ counselors, nurses’ aides, nursing home administrators – 1.0

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End Stage Restlessness (SLW) - This pre-recorded webinar course with post-test will define end stage restlessness, describe the signs and symptoms and discuss pharmacologic and non-pharmacologic interventions to provide care and comfort for patients and their families affected by end stage restlessness, agitation and anxiety at the end of life. Contact hour for Nursing, social worker/counselor, Chaplains, nursing home administrators – 1.5

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End-of-Life Care for the Dementia Patient (SLW) - This training will provide an overview of end-of-life care for dementia patients and their families. Learn effective interventions and strategies that can be used by the IDT to provide effective supportive care to the patient caregivers and family members. Contact hours for Nurses and Certified Nursing Assistants 1.0

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Hospice Emergencies (rdsl) - This course is designed for hospice medical clinicians and is an intermediate level course for nurses and advanced level course for nursing aides. The goal of this course is to outline situations in end-of-life care that require prompt attention and skilled, rapid and knowledgeable interventions in order to provide optimal patient comfort and appropriate symptom management. Objectives: 1. Identify potential physical, psychosocial and spiritual emergencies encountered by hospice patients 2. Discuss various causes for each potential emergency 3. Describe appropriate interventions for each potential emergency 4. Identify the role of the IDT in prevention and treatment of hospice emergencies. Contact hours for nursing and nurses’ aides -1.0

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Management of Bowel Obstruction (rdsl) - The goal of this course is to provide guidelines for assessment and symptom management of inoperable bowel obstruction in the hospice patient. Course Objectives 1. Recognize patients at risk for malignant bowel obstruction 2. Describe the symptoms associated with complete and incomplete bowel obstruction. 3. Complete an assessment for symptoms of bowel obstruction 4. Identify measures for symptom management of complete and incomplete MBO 5. Provide a report of pertinent information to other members of the IDT for collaboration and plan of care. Contact hour for nurses - 1.0

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Symptom Management During Impending Death (SLW) - This pre-recorded webinar course with post-test is designed to increase competency, knowledge, and improve performances for nurses, physicians and pharmacists when caring for patients during the dying process. Prognosis, common signs and symptoms and special considerations will be reviewed, as well as discussion of medications and dosages commonly used that will promote comfort and palliate symptoms. Objectives: 1. Identify signs and symptoms of impending death. 2. Explain etiologies and describe treatment options for common symptoms and occurrences for patients in the dying process. 3. Describe treatment considerations for patients choosing to decline food and hydration. 4. Describe etiologies and treatment considerations for patients experiencing dyspnea, nausea and vomiting, opiate induced constipation, and terminal delirium. Contact hours for nurses, chaplains, and nurses aides 1.5

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When Expert Guidelines Hinder Patient Comfort at End of Life (SLW) - This pre-recorded webinar course with post-test will explore why expert guidelines may not apply to Hospice patients at the end of life, polypharmacy and how the expert guidelines may contribute to the amount of medications that patients are taking. Tools to assist in discontinuing medications that may not be helpful at the end of life will also be discussed. Contact hours for nurses, social workers/counselors, and nursing home administrators – 1.5

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Interdisciplinary Practice

Caring for Yourself (rdsl) - This is a beginner level course. Intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. The goal of this course is to explore how the Hospice Interdisciplinary Group members adapt successfully to their roles when providing care to dying patients and their families. This course will explain the stages of adaption, the importance of personal death awareness in relation to the hospice professional, discuss issues of cumulative loss and provide an understanding of support systems as they relate to the issues of dying, death and bereavement for the professional hospice caregiver. At completion of this session, the learner should be able to: 1) Discuss the stages of adaptation that the professional caregiver will experience when caring for a dying patient and their family. 2) Explain the factors that may influence progression through the stages of adaptation for the hospice professional caregiver. 3) Explain the importance of personal death awareness. 4) Define cumulative loss and the effects of cumulative loss on the professional caregiver. 5) Explain the importance of a system of support for the professional caregiver. 6) State four components of a system of support for the professional caregiver. 7) List 3 ways to set sound professional boundaries with patients and families and state 3 signs that identify unhealthy boundary issues. Contact hour for nurses, nurses aides and social workers - 1.0

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Comprehensive Assessment and Plan of Care rdsl - This is an intermediate level course for nurses, social workers/ psychosocial professionals and spiritual care/pastoral care providers and an advanced course for hospice aides and volunteers due to the regulatory components of the course. Goal of the Course: The comprehensive assessment forms the foundation for the plan of care and provision of quality end of life care. The goal of this course is to provide the learner with the knowledge, skills and attitudes to follow regulatory guidelines and demonstrate and document best practice in physical, psychosocial, spiritual, functional, and grief and bereavement assessment as it relates to their discipline and expertise in order to provide optimal care to patients and families. This course will provide the learner with an overview of the Hospice Conditions of Participation in relation to the comprehensive assessment, the knowledge to meet compliance/regulatory requirements during the initial and comprehensive assessment process, and the skills to incorporate those requirements in the care planning process. The team collaborative process, documentation of the specialty of hospice care and services, and the importance and value of the expertise of many disciplines from assessment and throughout the care planning process are discussed in the course. Objectives: 1. Describe how the comprehensive assessment requirement of the new Conditions of Participation supports interdisciplinary practice and optimal care. 2. Describe the timelines for completing the initial and comprehensive assessment. 3. Explain the role of Centers for Medicare and Medicaid Services (CMS) in hospice care. 4. List three requirements that must be met before a patient can be admitted to hospice care under the Hospice Medicare Benefit. 5. Describe eight components of the comprehensive assessment. 6. Explain how The Hospice Experience approach values and integrates interdisciplinary and collaborative assessment.7. Identify timeframes on updates to the comprehensive assessment and plan of care. 8. Explain six components that must be included in the plan of care. 9. Outline processes to implement the comprehensive assessment requirement including documentation of the interdisciplinary collaborative process. Contact Hours for Nurses and Nurses Aides - 1.5

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Creating Healthy Relationships with Patients and Families: Professional Boundaries (rdslw) - The goal of this webinar-based course is to explore and define boundaries as related to professional practice and personal relationships with patients and families. Strategies and resources to assist hospice and palliative care professionals to set clear expectations with patients and families will be discussed. Contact hour for nurses, social workers, hospice aides – 1.0

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Ethics: Principles and Practices vSL2 - This is a beginners course. The intended audience are members of the hospice interdisciplinary team. The goal of this course is to identify and examine ethical issues, principles, dilemmas and the concept of patient and family advocacy as it applies to hospice practice. Objectives: 1.Define morals and values. 2. Define the fundamental ethical principles. 3. Give examples of ethical dilemmas that may arise in hospices. 4. Practice advocacy for patients and families in the hospice setting. 5. Explain hospice practices utilized in processing ethical dilemmas. 6. Explain hospice’s role in ethical decision making. Contact hours for nurses, physicians, nursing home administrators and hospice aides - 1.0.

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Exploring Levels of Care (rdsl) - This is a beginner/intermediate level course intended for nurses, psychosocial professionals/social workers, spiritual care providers/ chaplains, physicians, hospice aides, volunteers and other direct care providers. Goals: The goal of this course is to develop a deeper understanding of the hospice Medicare benefit and the levels of care that are available for patients in different settings, including private homes, nursing facilities, assisted living facilities and hospitals. Objectives: 1. Define the 4 levels of care covered under the hospice Medicare benefit. 2. Demonstrate an understanding of care options through case study analysis and learning activities. 3. Describe the Interdisciplinary Group (IDG) responsibilities for maintaining case management responsibility. 4. Describe the importance of effective communication between care providers when different levels of care are offered in facilities. 5. Identify the different types of settings where each level of care can be provided. 6. Recognize the importance of comprehensive documentation whenever there is a change in level of care. Contact hour for nurses, social workers/counselors, nurses aides, nursing home administrators -1.0

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Focusing IDG Care Planning on Patient and Family Experiences (SLW) - This pre-recorded webinar course with post-test will introduce “The Hospice Experience” approach to care which guides and highlights the value of best interdisciplinary practices. Optimal end-of-life experiences happen when the IDG is focused on patient/family values, experiences and needs. A practical approach to effective interdisciplinary group meetings and care processes will be offered to keep teams focused on patient/family outcomes, while valuing and supporting each member of the IDG. Contact hour for nurses, social workers/counselors, nurses aides, nursing home administrator - 2.0

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IDT Model of Care Versus Medical Model (SLW) - The goal of this pre-recorded webinar course with post-test is to assist the learner in differentiating between the holistic/ interdisciplinary model of care and the medical model of care. National trends will be reviewed and possible solutions to common obstacles explored. Contact hours for nurses, social workers/counselors - 1.5

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Interdisciplinary Team Care Management (rdsl) - This is a beginner level course. This intended audience includes physicians, nurses, psychosocial professionals, counselors, spiritual care providers, chaplains and nursing aides. The goal of this course is to assist the learner in gaining the knowledge, skills and attitudes needed to provide patient and family directed care from a collaborative interdisciplinary team approach. Objectives 1. Identify the purposes and goals of interdisciplinary team process. 2. Discuss the importance of role blending and the interdisciplinary approach in caring for patients and families at the end of life. 3. Describe the roles and responsibilities of team members and understand the importance of resolving role conflicts. 4. Identify staff needs that require support. 5. Outline the patient/family driven care planning process. Contact hours for nurses, social workers/counselors, nurses’ aides – 1.0

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Palliative Care of the Cardiac Patient (vSL2) - This course will describe the pathophysiology of advanced heart disease, discuss the staging of heart failure, employ assessment techniques in identifying symptoms related to exacerbations of heart disease, integrate advance care planning with cardiac patients and ensure optimal treatment for cardiac patients. 1.0 contact hour for nurses, psychosocial staff and hospice aides.

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Patient and Family Rights (rdsl) - This is a beginner to intermediate level course. The course is intended for nurses, social workers/psychosocial professionals, chaplains, nursing assistants, volunteers and all direct and indirect care team members. The goal of the course is to educate hospice staff and volunteers in applying the principles of patient and family rights when providing care to hospice patients and their families across all care settings.This course will discuss rights guaranteed to all patients/families and explore ways to advocate for those rights. Responsibilities of patients to their health care providers will also be discussed. Objectives: 1. State the rights guaranteed to patients and families. 2. Explain ways to advocate for and promote positive patient/family care by supporting patient and family rights. 3. List the responsibilities that patients have to their health care providers. Contact hours for nurses, social workers, nurses’ aides and nursing home administrators - 1.0.

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Preventing Patient Falls (rdsl) - This is a beginner level course. The course is intended for nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other bereavement support providers. The goal of this course is to help the learner to understand the factors involved in patient falls, identify patients most at risk, and develop interventions to help keep hospice patients safe and free from falls. Objectives: 1. Identify internal and external risk factors which contribute to patient falls. 2. Examine the benefits of the interdisciplinary team/group approach to care in keeping patients safe from falls. 3. Describe 3 practical interventions to keep patients safer in their environment. 4. Explain the importance of fall screening and fall assessment tools. 5. Develop an understanding of regulatory policies regarding patient falls. 6. Recognize the importance of reporting and documenting falls. 7. Describe the correct way to assist a patient who has fallen. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators – 1.0

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The Patient and Family Experience at the End of Life: Hospice Philosophy (rdsl) - This is an intermediate level course. The intended audience includes nurses, psychosocial professionals/counselors, spiritual care providers/chaplains, hospice aides, volunteers, physicians and other members of the hospice interdisciplinary team. The goal of this course is to introduce the Experience Model as a guide to the principles and practices of the specialty of hospice and palliative care. This is an intermediate course. Objectives: 1. Define the experience model of hospice and palliative care based on the core hospice philosophy of care. 2. Describe experiences of closure for both the patient and family and ways you can support their quality of life. 3. Assist patients and families to find meaningful experiences in the midst of suffering. 4. Outline the patient/family driven care planning process. Contact hours for nurses, chaplains, hospice aides, volunteers.

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Loss, Grief & Bereavement

Humor in Bereavement (SLW) - This pre-recorded webinar course with post-test will explore how to blend therapeutic humor with a bereavement support group. This new and innovative support group was designed to help participants reflect, journal and create their own legacies of laughter as a means of coping with the loss of a loved one. Physical and emotional grief responses and how humor can help are also discussed in this course. Contact hours for nurses, social workers/counselors and hospice aides. - 1.5

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Loss, Grief and Bereavement (rdsl) - This is a beginner/intermediate level course. The intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. The goal of this course is to provide the learner with the knowledge, skills and attitudes about issues of loss, grief and bereavement in order to provide basic bereavement support and care to patients, families and caregivers. In this course we will also focus on how the hospice interdisciplinary group can help people through the grief process and toward a healthy future. Objectives: 1. Explain the inter-dimensional affect of loss and grief on the hospice patient and their family and caregivers. 2. Describe factors that affect the grief process. 3. Understand the tasks and phases of grief. 4. Relate 5 physical and psychosocial reactions associated with normal grief. 5. Relate 5 signs of complicated grief. 6. Explain the interventions used by the hospice interdisciplinary group in providing loss and grief supportive services. 7. Describe the role of hospice in community bereavement. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators – 1.0

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New Understandings of Grief and Mourning with Application to Practice (SLW) - This pre-recorded webinar course will provide the learner with a review of recent theories about grief and mourning and explain how these new theories can help guide practice in working with bereaved persons. Objectives: 1. Distinguish between the central concepts of bereavement, grief, and mourning and understand the meaning of each. 2. Describe and explain at least 3 of 5 new theories of mourning. Contact hours for nurses, nurses aides, social workers and nursing home administrators – 1.5

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Veterans Series: Good Grief (SLW) - This pre-recorded webinar course with post-test will assist the learner in deepening his/her understanding of grief, both complicated and uncomplicated and the impact of grief on our veterans and families. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Management and Leadership

Change Management for Changing Times (SLW) - This pre-recorded webinar course with post-test will provide hospice managers with tools and skills to prepare for change. Normalization of change will be discussed as well as discussion of the 8 steps to successful change management. Contact hour for nurses, nurses aides and social workers - 1.0

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Contingency Leadership Skills During Crisis (rdslw) - This pre-recorded webinar course with post-test discusses how an effective leader must be able to respond to unique internal and external situations, forces and economic conditions, while still maintaining commitment to the organization’s principles, customer-focus, and employee and volunteer needs. Planning a thoughtful, comprehensive course of action in advance of these changes is a hallmark of leadership. Learn requisite skills and techniques in this informative session. Contact hours for nurses, social workers/counselors, nurses aides – 1.0

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Critical Thinking for Managers: Are We Solving the Right Problems? (rdslw) - The goal of this pre-recorded webinar course with post-test is to assist managers in developing and applying critical thinking skills to enhance personal and professional growth. Contact hour for nurses, social workers, hospice aides - 1.5

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Fundraising in a Soft Economy (SLW) - This pre-recorded webinar course provides an overview of current donor demographics and high impact trends affecting charitable giving in a soft economy. External factors affecting not-for-profit organizations including increased regulatory oversight, heightened demand for transparency and social accountability, emerging generational cohorts and ever-increasing diversity among communities and constituencies as well as tried and true fundraising strategies will be explored. This is a non-contact hour course.

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Maintaining Team Health and Morale During Organizational Change (rdslw) - This pre-recorded webinar course with post-test will help leaders navigate teams through difficult times using effective communication. Leadership strengths, drawbacks of various leadership styles and skills for delivering difficult messages will be discussed. Contact hours for nurses – 1.5

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Values-Based Leadership for a Stong and Vital Hospice (SLW) - The goal of this pre-recorded webinar course with post-test is to provide the knowledge, skills and attitudes for managers and others in leadership positions to help their hospice maintain its' mission and continue to live by its values during challenging economic times. Values-based decision-making processes for continued business success as well as the importance of marketplace innovation in successful market strategy will be discussed. Contact hours for nurses, nurses aides, social workers/counselors, and nursing home administrators – 1.0.

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Quality/Regulatory/Compliance

Bloodborne Pathogen Standard 2015 vSL2 - This is a beginner level course. The intended audience for this course includes all healthcare personnel who have a reasonable, anticipated risk of occupational exposure to bloodborne pathogens and other potentially infectious material. The goals of this course is to provide participants with an overview of the Bloodborne Pathogen Standard and describes the major components that are designed to reduce the risk of occupational exposure to bloodborne pathogens and other bodily fluids. This course also provides information about common bloodborne diseases in healthcare settings such as the human immunodeficiency virus (HIV), hepatitis B virus (HBV) and hepatitis C virus (HCV). Objectives: 1. Explain the purpose of the bloodborne pathogen standard. 2. Define bloodborne pathogens and other key terminology. 3. Identify common bloodborne pathogens and routes of transmission. 4. Recognize tasks and settings that may involve occupational exposure. 5. Explain the purpose of the employer’s exposure control plan. 6. List engineering and workplace controls that can prevent or reduce exposure. 7. Identify biohazard labels, signs and container color-coding. 8. Describe how the Hepatitis B vaccine is administered. 9. Explain the actions to take and the procedures to follow during an exposure incident. 10. Describe the steps to follow during a post-exposure evaluation and follow-up. 11. Describe the procedures for evaluating an exposure incident. 12. List key reasons for maintaining medical and training records. Contact hours for nurses, social workers and hospice aides – 1.0 (SLI)

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Discovering Excellence Through Process Improvement Teams (rdslw) - With the ebb and flow of changing regulatory environment and demands, clinical managers must learn how to utilize QAPI concepts and tools to stay afloat, surf the waves, and enjoy the ride to shore. In this pre-recorded webinar course with post-test, learn how to lead the Quality Assessment Performance Model in your program, facilitate process improvement project teams and met Medical Hospice Conditions of Participation to increase the quality of clinical services. Contact hour for nurses, social workers, hospice aides - 1.0

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Florida Laws and Rules for Nurses - This course will describe the legislative purpose of the Nurse Practice Act, verbalize specific laws and rules related to the practice of nursing & nursing assisting, identify the pertinent levels of nursing practice and the general scope of practice, discuss the general requirements for counting licensure, differentiate ethical & legal practice, discuss the process for discipline related to nursing practice & create a professional plan for career maintenance & development within the law - 2 contact hours for nurses licensed in Florida.

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HIPAA Protecting Patient Privacy 2015-2016 vSL2 - HIPAA Protecting Patient Privacy 2015-2016 This is a beginner level course. The intended audience for this course is all hospice and home health employees and volunteers. The goal of this course is assist the learner with the knowledge, skills and attitudes to honor, respect and protect a patient’s health information, comply with HIPAA rules, regulations and requirements and prevent breaches and violations of HIPAA before and after death. The importance of following your state’s laws and rules and your organization’s policies and procedures as they relate to PHI and HIPAA will also be addressed. At the completion of this course, you should be able to: 1. Discuss the meaning of privacy and confidentiality associated with protected health information. 2. Describe the areas of hospice and home health practice that must be managed for HIPAA compliance. 3. Identify the type of protected information sharing that is allowed under HIPAA standards. 4. Discuss actions employees and volunteers must take to comply with the standards. 5. Explain the penalties associated with HIPAA violations. 6. Describe 3 components of the HITECH Act. 7. Define Business Associate as it relates to health care and HIPAA. 8. Describe HIPAA rules and regulations regarding access to a decedent’s PHI. Contact hour for nurses, social workers/counselors, nurses aides 1.0 (SLI)

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Infection Prevention and Control 2015 vSL2 - This is a beginner to intermediate level course. The intended audience is all hospice professionals. The goal of course is to provide the learner with the knowledge and skills related to infection control practices applicable to the care of the patient in hospice and home care settings, the OSHA bloodborne pathogen standards, tuberculosis standards, CDC standard precautions and transmission based as well as biohazardous waste and hand hygiene guidelines. Objectives: 1. Describe 3 factors that could lead to the development of a healthcare-associated infection. 2. Explain modes of transmission, symptoms, and infection control for 4 of the most common home care and hospice related infections. 3. Explain principles and practices of hand hygiene. 4. Describe 3 ways to break the chain of infection. 5. Summarize consequences of emerging multi-drug resistant organisms (MDROs). 6. Implement use of Standard Precautions and Transmission-based Precautions when appropriate. 7. Discuss ways to dispose of biomedical waste. 8. Explain use of personal protective equipment (PPE) when exposed to blood or body fluids. Contact Hours for all Hospice Professionals - 1.

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Legal Aspects of Care and Medical Records Documentation for Hospice Aides (rdsl) - Legal Aspects of Care and Medical Records Documentation for Hospice Aides This is a beginner level course intended for hospice nurses and hospice aides. Goal of the Course: The goal of this course is to provide the learner with the knowledge, skills and attitudes to provide care within an ethical and legal framework and to accurately document on the medical record. Objectives 1. Define scope of practice and standards of care as related to the roles and responsibilities of hospice aides. 2. List three issues that could result in disciplinary and/or legal action against the hospice aide. 3. Discuss three patient and resident rights and how the hospice aide can respect and uphold those rights. 4. Document accurately and within a legal framework. Contact hours for nurses and nurses’ aides – 1.0

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Living Your Values vSL2 - It is a beginner level course. The intended audience for this course is all members of the interdisciplinary team. The goal of this course will help you gain an understanding of how to respond to ethical concerns and offer information to guide you through ethical and compliance issues. It is essential that all employees know and understand the values that support ethical behavior in the workplace. While this type of training is mandated by the government, more importantly, it is the right thing to do. Our values signify what we stand for, and what we believe in. Objectives: 1. Define and explain the key elements of the Code of Conduct. 2. Understand how the Ethics and Compliance Program works, and why it is important. 3. Identify hospice risk areas of concern to the Federal government. 4. Describe the internal lines of communication established for the reporting of ethics and compliance concerns. 5. Discuss individual responsibility and accountability for preventing, detecting and reporting unethical and/or illegal behavior. Contact hour for nurses, social workers, hospice aides - 1.0

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Prevention of Medical Errors and Improvement of Patient Safety (rdsl) - This is a beginner level course. The course is intended for nurses, psychosocial professionals/social workers, chaplains, hospice aides, volunteers and other direct reports. The goal of this course is to provide the learner with the knowledge, skills, and attitudes needed to use the processes of prevention, reporting, root cause analysis, and follow-up to improve patient outcomes in relation to safety issues and medical errors. Objectives: 1. Explain how a culture intent on blame negatively impacts reporting and prevention of medical errors. 2. Describe four processes to improve patient outcomes in relation to medical errors. 3. List three types of medical errors, plus the corresponding safety measures and interventions to prevent that type of medical error. 4. Describe five factors that contribute to the occurrence of medical errors. 5. Identify the safety needs of two of his/her patients in relation to the prevention of medical errors. 6. Define root cause analysis. 7. Follow policies and procedures for reporting medical errors. Contact hours for nurses, social workers/counselors, nurses’ aides – 2.0

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Restraints Training For Hospice Inpatient Facilities (rdsl) - This course will assess and identify patient behaviors and conditions that could threaten the safety and well-being of patients, staff or others. The course will also discuss the use of the least restrictive method of restraint and how to correctly implement these interventions while preserving patients' rights, dignity and well-being. Use of techniques and alternative methods to diffuse potentially harmful situations will also be explored. Objectives: 1. Define physical restraints, chemical restraints and seclusion. 2. Assess and identify staff, patient and family behaviors, events and environmental factors that may trigger circumstances that require the use of a restraint or seclusion. 3. Describe alternative techniques to restraints and/or seclusion. 4. Identify and choose the least restrictive intervention based on an individualized assessment of the patient's medical or behavioral status or condition. 5. Demonstrate correct and safe application and use of restraints used in your care setting. 6. Assess, monitor, provide care and respond to signs of physical and psychological distress for a patient in restraint or seclusion. 7. Identify specific behavioral changes that indicate that restraint or seclusion is no longer necessary. 8. Complete interdisciplinary documentation regarding the use of alternative and the least restrictive methods for restraints, face to face and continuous assessment and care of a patient in restraints as well as behaviors that indicate the readiness for removal of restraints. Contact hour for nurses, social workers, nurses aides and nursing home administrators – 1.0

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Safe Medical Device Act (RDSLI) - This is a beginner course for all hospice staff. Goal of the Course: The goal of this course is to provide the learner with the knowledge to comply with the Safe Medical Devices Act (1990) and the Medical Device Amendments (1992) by reporting medical device-related events or suspected incidents that may have contributed to a death or serious injury/illness. Objectives: 1. Explain the purpose of the Medical Device Act. 2. Define medical device and list three types of medical devices used in your organization. 3. Describe FDA required reporting procedures for events related to mechanical or user error of medical devices resulting in death, serious injury or illness to patients or employees. 4. List responsibilities of healthcare professionals who become aware of information that reasonably suggests there is a probability that use or misuse of a medical device has contributed to a death or serious injury/illness of a patient or employee. This is a non-contact hour course.

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Strategic Data Driven Quality (SLW) - In this pre-recorded webinar course with post-test, learn how the QAPI cycle and the patient care cycle can integrate to provide information that can support positive outcomes for patients and families. 1.0 Contact hour. Intended audience: Contact hour for nurses, social workers/counselors - 1.5

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Pain and Symptom Management

Advanced Dyspnea and Anxiety: If You Can't Breathe, Nothing Else Matters (SLW) - Dyspnea is a common experience for many hospice patients. The pre-recorded webinar with post-test will discuss the experience of dyspnea from a patient's perspective, along the continuum of care, from the newly admitted hospice patient to one who is nearing the end of life. Develop strategies that can enhance quality of life for your patients and help ease suffering. Objectives: 1. Develop awareness of the prevalence and impact of dyspnea on patients and families. 2. Identify the dimensions of dyspnea related to the physical, functional, spiritual, well-being and interpersonal domains. 3. Examine strategies, interventions and treatment options to help promote comfort for patients affected by dyspnea. Contact hours for nurses, nurses’ aides, social workers – 1.5

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Advanced Symptom Management: Disabling the Dyspnea of Dying (rdslw) - This pre-recorded webinar course with post-test will provide clinicians with an overview of dyspnea in the dying patient. Pathophysiology and etiologies of dyspnea will be reviewed. The course will also focus on different pharmacological, nonpharmacolgical and mechanical approaches to treatment. Objectives: 1. Define dyspnea. 2. Explain the causes and pathophysiology of dyspnea. 3. List two pharmacologic and two mechanical approaches to dyspnea. 4. State one specific approach to the management of dyspnea associated with COPD, CHF, pulmonary fibrosis and ALS. Contact hours for nurses, social workers and hospice aides – 1.5

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Advanced Symptom Management: Focus on Neuropathic Pain (SLW) - This pre-recorded webinar course with post-test explores the pathophysiology, assessment and treatment of neuropathic pain. Contact hours for nurses, social workers and hospice aides – 1.0.

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Aromatherapy in Palliative Care vSL2 - The intended audience for this course is all members of the interdisciplinary team. It is a beginner to intermediate level course for nurses and social workers. Goal of the Course: The goal of this course is to assist the learner in gaining the knowledge, skills and abilities to safely use essential oils and provide aromatherapy to patients and families for comfort, stress management, relief of distressing symptoms and to improve quality of life. Administration methods, properties of essential oils, safety measures and precautions in aromatherapy practice will be discussed. Objectives: 1. List two ways that aromatherapy can provide comfort to patients and family members. 2. Describe administration methods of essential oils. 3. Identify properties of essential oils and blends commonly used for palliative care. 4. Explain safety measures and precautions in aromatherapy practice. Contact hours for nurses, social workers/counselors, nurses’ aides – 1.0 (SLI)

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Comprehensive Pain Assessment: Part One (rdsl) - This is an intermediate level course intended for hospice nurses, social worker/ counselors, hospice aides, physicians. Goal of the Course: This interactive learning module is designed to demonstrate the assessment of the patient in pain. The purpose of the pain assessment is to uncover information that will assist the interdisciplinary team in developing a plan of care that provides the patient an opportunity for an improved quality of life, free from unwanted pain and suffering. Objectives: 1. Recognize that a comprehensive pain assessment is the foundation on which treatment decisions are made. 2. Identify patients and their family/ caregivers as the primary source of information and assessment. 3. Integrate information from the patient’s medical history and current physical examination into the pain assessment. Contact hours for nurses, social workers/counselors, nurses’ aides – 1.0

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Comprehensive Pain Assessment: Part Two (rdsl) - This is an intermediate level course intended for hospice nurses, social worker/ counselors, hospice aides, physicians. Goal of the Course: This course provides the steps to completing a physical pain assessment including the role of psychological, emotional and spiritual factors as both etiology and result of physical suffering. An overview of various pain-rating tools is provided with suggestions for adaptability to special population considerations. Objectives: 1. Complete a standard pain assessment that includes the history and investigation of each pain site considering temporal patterns, quality, intensity and modifying factors. 2. Use consistently and with consideration of ability and patient preference, a pain measurement tool to guide pain assessment and treatment interventions. 3. Modify the pain assessment for cognitive decline, communication impairment, cultural and age related barriers. 4. Differentiate the psychosocial and spiritual cause of and effect on physical pain in order to guide appropriate treatment interventions to relieve suffering. 5. Utilize the interdisciplinary group in initial and ongoing pain assessment and planning in order to monitor the effectiveness of interventions and guide further therapy. Contact hours for nurses, social workers/counselors, nurses aides – 1.0

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Disabling the Dyspnea of Dying (SLW) - This pre-recorded webinar course with post-test will provide clinicians with an overview of dyspnea in the dying patient. Pathophysiology and etiologies of dyspnea will be reviewed. The course will also focus on different pharmacological, nonpharmacolgical and mechanical approaches to treatment. Objectives: 1. Define dyspnea. 2. Explain the causes and pathophysiology of dyspnea. 3. List two pharmacologic and two mechanical approaches to dyspnea. 4. State one specific approach to the management of dyspnea associated with COPD, CHF, pulmonary fibrosis and ALS. Contact hours for nurses, social workers and hospice aides – 1.5

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Drug Interactions at End of Life (SLW) - The goal of this pre-recorded webinar course with post-test is to assist nurses and other health professionals to understand the mechanisms of clinically relevant drug interactions at the end of life. The course includes a review of the scope of the problem as well as techniques to help identify, prevent and correct common interactions. Contact hours nurses, social workers, hospice aides – 1.5

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Dyspnea at End of Life (rdsl) - This is a beginner/intermediate level course intended for all hospice staff and volunteers. Goal of the Course: The goal of this course is to present an overview of dyspnea at the end of life and to help the learner gain the skills necessary to provide interventions that will ensure patient comfort is attained. Objectives: Identify common diseases and conditions that can cause dyspnea. Explore ways to provide comfort. Review assessment guidelines. Examine pharmacological and non-pharmacological interventions. Discuss benefits of the interdisciplinary approach to care for managing dyspnea. Contact hours for nurses, social workers/ counselors, nurses’ aides, nursing home administrators – 1.0

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Hospice Emergencies (rdsl) - This course is designed for hospice medical clinicians and is an intermediate level course for nurses and advanced level course for nursing aides. The goal of this course is to outline situations in end-of-life care that require prompt attention and skilled, rapid and knowledgeable interventions in order to provide optimal patient comfort and appropriate symptom management. Objectives: 1. Identify potential physical, psychosocial and spiritual emergencies encountered by hospice patients 2. Discuss various causes for each potential emergency 3. Describe appropriate interventions for each potential emergency 4. Identify the role of the IDT in prevention and treatment of hospice emergencies. Contact hours for nursing and nurses’ aides -1.0

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IDT Pain Management (SAMPLE COURSE) - Preview Course. The goal of this course is to provide all direct care members of the interdisciplinary team with the knowledge, skills and attitudes to identify pain as a multidimensional phenomenon requiring an interdisciplinary team approach including physical, emotional, social, spiritual and complementary care interventions to assist in alleviation of pain and suffering. Objectives: 1. Identify pain as a multidimensional (physical, emotional, social, spiritual) phenomenon requiring an interdisciplinary approach to management. 2. Explain four emotional effects of pain on the patient's and/or family's quality of life. 3. Recognize three common barriers to pain management. 4. Discuss consequences of untreated pain. 5. Explain the etiology of the patient and/or primary caregivers as the primary source of information when determining presence and type of pain. 6. List three common side effects of opioid use for pain management. 7. Describe four types of complementary therapies used to relieve pain. 8. Develop two interventions related to emotional, spiritual or complementary care for pain management related to a patient/family case study. This is a beginner course for nurses and physicians and a beginner to intermediate course for social workers, nurses aides, chaplains, volunteers and other direct care providers. THIS IS A DEMO WITHOUT CEUs. THE FULL COURSE IS WORTH: ACE Clock Hours - 1.0 Contact hour for nurses, social workers, nurses aides and nursing home administrators - 1.0
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Interdisciplinary Pain Management (rdsl) - This is a beginner level course for nurses and physicians and a beginner to intermediate level course for social workers and other team members. The intended audience for this course are the members of the interdisciplinary team including nurses, social workers, nurses aides, chaplains and volunteers providing direct care to patients and families. The goal of this course is to provide all direct care members of the interdisciplinary team with the knowledge, skills and attitudes to identify pain as a multidimensional phenomenon requiring an interdisciplinary team approach including physical, emotional, social, spiritual and complementary care interventions to assist in alleviation of pain and suffering. Objectives: 1. Identify pain as a multidimensional (physical, emotional, social, spiritual) phenomenon requiring an interdisciplinary approach to management. 2. Explain four emotional effects of pain on the patient's and/or family's quality of life. 3. Recognize three common barriers to pain management. 4. Discuss consequences of untreated pain. 5. Explain the etiology of the patient and/or primary caregivers as the primary source of information when determining presence and type of pain. 6. List three common side effects of opioid use for pain management. 7. Describe four types of complementary therapies used to relieve pain. 8. Develop two interventions related to emotional, spiritual or complementary care for pain management related to a patient/family case study. Contact hour for nurses, social workers, nurses aides and nursing home administrators - 1.0

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Management of Bowel Obstruction (rdsl) - The goal of this course is to provide guidelines for assessment and symptom management of inoperable bowel obstruction in the hospice patient. Course Objectives 1. Recognize patients at risk for malignant bowel obstruction 2. Describe the symptoms associated with complete and incomplete bowel obstruction. 3. Complete an assessment for symptoms of bowel obstruction 4. Identify measures for symptom management of complete and incomplete MBO 5. Provide a report of pertinent information to other members of the IDT for collaboration and plan of care. Contact hour for nurses - 1.0

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Methadone Treatment in Hospice Patients (SLW) - Methadone can be a valuable tool in treating hospice/ palliative care patients. This pre-recorded webinar course with post-test will review Methadone’s pharmacologic characteristics, indications for use, common conversion methods, routes of administration, and appropriate patient monitoring to assist the learner in becoming more familiar with Methadone use in hospice/palliative care patients. Contact hours for nurses 1.0

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Neuropathic Pain (rdsl) - This is a beginner level course intended for nurses, physicians and other direct care staff. Goal of the Course: The goal of this course is to provide the learner with the knowledge, skills and attitudes to assess neuropathic pain, determine patient goals, implement interventions and define outcomes for neuropathic pain to enhance the patient’s quality of life. Objectives: 1. Describe neuropathic pain. 2. Explain the etiology of neuropathic pain. 3. Identify characteristics of neuropathic pain. 4. List two medications used to treat neuropathic pain. 5. Differentiate between types of pharmacological treatments for neuropathic pain. Contact hour for nurses.- 1.0

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Nociceptive Pain (rdsl) - This is a beginner level course intended for nurses, physicians and other direct care staff. Goal of the Course: The goal of this course is to provide the learner with the knowledge, skills and attitudes to assess nociceptive pain, determine patient goals, implement interventions and define outcomes for nociceptive pain to enhance the patient’s quality of life. Objectives: 1. Describe nociceptive pain. 2. Explain the etiology of nociceptive pain. 3. Identify characteristics of nociceptive pain. 4. List two medications used to treat nociceptive pain. 5. Differentiate between types of pharmacological treatments for nociceptive pain. Contact hour for nurses - 1.0

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Opioid Therapy - Basic Guidelines - This is an Intermediate level course appropriate for Nurses, Physicians and Pharmacists. The goal of this course is to provide the clinician with the knowledge, skills and attitudes to integrate best practice, standards, guidelines and principles in caring for patients with opioid responsive pain and their caregivers and in safely administering opioid medications to those patients. Contact Hours for Nurses - 1.5

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Pain Terminology and Definitions (rdsl) - The goal of this course is to introduce the basic definitions of words and terms frequently used in describing, discussing and assessing pain. Objectives: 1. Recognize terminology that is frequently used when discussing and reporting pain. 2. Define six terms frequently used in pain management. 3. Document using the correct pain terminology (nurses). This is a beginner level course for nurses. Contact hour for nurses and nursing assistants – 1.0

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Pathophysiology of Pain (rdsl) - This is an advanced course for nurses. Goal of the Course: The goal of this course is to assist the healthcare professional in gaining knowledge of the pathophysiology of pain in order to guide treatment and therapies to relieve a patient’s physical pain and suffering. Objectives: 1. Discuss the importance of a working knowledge of the pathophysiology of pain in order to effectively treat and manage pain. 2. Identify pain by type and classification. 3. Differentiate between acute and chronic pain. 4. Correlate the CNS, PNS, neurons and neurotransmitters to the role they play in the pain pathway and perception of pain. 5. List two types of nociceptive pain and discuss the etiology/pathophysiology of each type. 6. Explain the process of nociception and how it affects the perception of physical pain. 7. Describe the pathway of pain stimulus from the site of tissue damage in peripheral tissue to the perception of pain in the central nervous system and two interventions that can help manage pain by interacting along this pathway. 8. Define transduction, transmission, perception and modulation. 9. Describe three factors that can influence a person's perception of pain. 10. Distinguish between dependence and tolerance. 11. Outline the different types of sensitization, including how each affects physical pain. Contact hours for nurses - 2.0

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Symptom Management During Impending Death (SLW) - This pre-recorded webinar course with post-test is designed to increase competency, knowledge, and improve performances for nurses, physicians and pharmacists when caring for patients during the dying process. Prognosis, common signs and symptoms and special considerations will be reviewed, as well as discussion of medications and dosages commonly used that will promote comfort and palliate symptoms. Objectives: 1. Identify signs and symptoms of impending death. 2. Explain etiologies and describe treatment options for common symptoms and occurrences for patients in the dying process. 3. Describe treatment considerations for patients choosing to decline food and hydration. 4. Describe etiologies and treatment considerations for patients experiencing dyspnea, nausea and vomiting, opiate induced constipation, and terminal delirium. Contact hours for nurses, chaplains, and nurses aides 1.5

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When Expert Guidelines Hinder Patient Comfort at End of Life (SLW) - This pre-recorded webinar course with post-test will explore why expert guidelines may not apply to Hospice patients at the end of life, polypharmacy and how the expert guidelines may contribute to the amount of medications that patients are taking. Tools to assist in discontinuing medications that may not be helpful at the end of life will also be discussed. Contact hours for nurses, social workers/counselors, and nursing home administrators – 1.5

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Program Development

Aging Elder Care: Hospice Services and So Much More (SLW) - Our aging population is growing. While seniors may have many needs, they may not be ready for hospice services. In this pre-recorded webinar course with post-test, learn about opportunities for developing programs that help meet the continuum of care needs of our elderly population and ways to support quality of life before end of life. Contact hours for nurses, social workers and hospice aides – 1.0

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Innovative Support Groups and Retreats in Pediatric Palliative Care (SLW) - The goal of this pre-recorded webinar course with post-test is to define the purpose of pediatric support groups, determine core needs, group readiness and discuss specialized and innovative support groups and retreats for pediatric-focused palliative care. Contact hours for nurses, social workers, nurses aides - 1.5

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Palliative Care Services Beyond the Hospice Benefit (rdslw) - This pre-recorded webinar course with post-test will explore palliative care options and programs that can span a long continuum of care for your community. Different structural models of care will be discussed. Contact hours Nurses, Chaplains and Nurses Aides – 1.5.

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Psychological, Emotional and Social Care

Advance Care Planning: Advance Directives (rdsl) - This is a beginner level course that is intended for all hospice professionals and volunteers. The goal of this course is to familiarize the learner with Advance Care Planning and Advance Directives. The importance of advance directives in honoring and advocating for patient's wishes at the end of life will be discussed. Objectives: 1. Define advance care planning. 2. List the steps in the advance care planning process. 3. Identify obstacles to advance care planning and ways to overcome them. 4. Explain the importance of a healthcare surrogate and their role in advance care planning. 5. Apply the principles discussed in this course to help patients and families with their own advance care planning. Contact hour for nurses, social workers, hospice aides and nursing home administrators - 1.0

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Basic Mediation Techniques: Mediating Health Care Disputes (SLW) - This pre-recorded webinar course with post-test will define mediation, discuss the role of the mediator and the role of the family in mediation, and present basic mediation techniques relative to health care decision making. Contact hours, for nurses, social workers/counselors, nurses’ aides, nursing home administrators – 1.0

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Caring For Patients and Families with Addiction Issues (SLW) - The goal of this pre-recorded webinar course with post-test is to assist the learner in developing guidelines and resources to empower care team staff to meet the needs of patients/families whose lives may be affected by end-of-life and substance abuse issues through consultation and/or direct assessment and intervention. Objectives: 1. Utilize a care planning process that assesses patient/family confidence for care at the time of death and teaches procedures and practices as they relate to issues of addiction. 2. Identify procedures and/or practices that have been demonstrated to positively or negatively impact patient/family satisfaction and confidence for those patients/families affected by addiction issues. 3. Describe changes implemented by the IDG that can improve patient/family satisfaction and confidence. Contact hour for nurses, nurses aides and social workers – 1.0

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Communication Skills in Hospice Practice (rdsli) - This is a beginner level course. The intended audience for this course includes all direct and indirect members of the hospice interdisciplinary group. The goal of this course is to provide the learner with basic knowledge and skills to effectively communicate with hospice patients, families and members of the interdisciplinary group. . Objectives: 1. Describe verbal and non-verbal communication. 2. Demonstrate active listening skills. 3. Define and practice presence with patients and families. 4. Develop approaches to communication barriers. 5. Explain how diversity impacts communication. 6. Practice effective communication with the interdisciplinary group. 7. Resolve conflicts through effective communication practices. Contact hour for nurses, social workers, nurses aides and nursing home administrators - 1.0

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Domestic Abuse and Domestic Violence 2 hour (rdsl) - This is a beginner/intermediate level course. The intended audience is nurses, psychosocial professionals/social workers, chaplains, hospice aides, volunteers and other direct care providers. The goal of this course is to assist the healthcare professional in gaining the knowledge, skills and attitudes to assess, identify issues, determine interventions and plan care related to domestic abuse and violence. Basic issues related to domestic violence will be addressed including information specific to hospice populations, the elderly and patients at the end of life. Objectives: 1.List three family members who may be affected by domestic violence and abuse. 2. Define domestic violence and distinguish between domestic violence, domestic abuse and elder abuse. 3. Assess and identify physical and behavioral indicators of domestic violence and abuse. 4. Discuss physical, sexual, emotional and financial indicators specific to elder abuse and neglect. 5. Explain interventions to help those at the end of life and others affected by domestic violence, domestic abuse and elder abuse. 6. List four resources in your community that can assist those affected by domestic violence, domestic abuse and elder abuse. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators - 2.0

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Elder Abuse (rdsl) - This is a beginner level course. The intended audience is nurses, psychosocial professionals/social workers, chaplains, hospice aides, volunteers and other direct care providers. The goal of this course is to assist the healthcare professional in gaining the knowledge, skills and attitudes to assess, identify issues, determine interventions, and plan care related to elder abuse. This self-learning module will address basic issues related to elder abuse and provide information specific to hospice populations including the elderly and patients at the end of life. Objectives: 1. Define elder abuse. 2. Assess and identify physical and behavioral indicators of elder abuse. 3. Discuss physical, sexual, emotional and financial indicators specific to elder abuse and neglect. 4. Explain interventions to help those at the end of life and others affected by elder abuse. 5. List four resources that can assist those affected by elder abuse.Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators - 1.0

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Improving Family Satisfaction by Meeting the Needs of Adult Daughters (SLW) - Adult daughters of hospice patients are often the lead caregivers and healthcare decision-makers for the family. This pre-recorded webinar course with post-test will explore adult daughters' perspectives on how hospice might evolve to meet their unique needs and requests. Contact hours for nurses, social workers/ counselors - 1.5

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Kidspeak: Using the Language of Children (SLW) - This pre-recorded webinar course with post-test will assist the learner in gaining insight into a child's cognitive ability to understand and process terminology of illness, treatments, and how some medical terminology can have multiple meanings to a child. Methods for explaining, breaking down and simplifying complex terminology related to illnesses, treatments, dying and death to children will be discussed. Contact hour for nurses, social workers/ counselors - 1.5.

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Mediation Techniques To Assist in Financial Decision Making (rdslw) - This pre-recorded webinar course with post-test will provide the learner with techniques to help guide mediation during family conflict surrounding finances. Strategies to be discussed include apology, humor and acknowledgement to resolve disputes regarding financial decision making. Contact hours for nurses, social workers/counselors, nursing home administrators – 1.5

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Moving Beyond Crisis Management (rdsl) - This is an intermediate level course intended for social workers/counselors, nurses, nursing home administrators and an advanced course for nurses’ aides and volunteers. Goal of the Course: This course will assist the learner in differentiating between responding to crises versus preparing for possibilities and preventing crises. Crisis situations as well as the role of the team, including volunteers, in preparing for, preventing and responding to crisis situations will be explored. Objectives: 1. Differentiate between responding to crisis versus preparing for and preventing crisis. 2. Discuss the role of the team in addressing the crisis situations. 3. List three ways volunteers can be effective in preventing crisis situations. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators - 1.0

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Service Recovery Through Mediation (rdslw) - This pre-recorded webinar course with post-test will explore mediation as it relates to service recovery, including the advantages of mediation over litigation, the role of the mediator in resolving customer complaints, communication and the power of apology. Contact hours Nurses, Chaplains, Nursing Home Administrators – 1.5

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The Depressed Patient: Assessment and Intervention (SLW) - This pre-recorded webinar course with post-test is designed for hospice professionals caring for patients experiencing depression. Topics will include: (1) Methods to identify the presence of depression in the hospice patient; (2) Strategies to differentiate depressive symptoms from expected states of being; (3) An examination of multiple approaches in the assessment of depression;(4) An exploration of intervention strategies to assist patients experiencing depression; (5) A discussion toward understand the goals of suicide in the hospice patient and methods to promote safety. Contact hour for nurses, social workers, nurses aides – 1.0

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The Power of Presence (rdsl) - This is a beginner level course. The goal of this course is to help the learner understand concepts of presence and to be able to apply those concepts in their personal and professional life. After completing this course the learner will have the ability to demonstrate greater healing presence within himself/herself and when caring for patients and families. Objectives: 1) Define the meaning of presence. 2) Examine 3 ways to demonstrate presence when caring for patients and families. 3) Describe 5 attributes of presence. 4) Determine 2 personal roadblocks to presence. 5) Formulate a plan to provide a consistent healing presence in the workplace. Contact hours for Nurses, social workers/counselors, Hospice Aides – 1.0

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Veterans Series: Geriatric and Funeral Benefits (SLW) - Description: The goal of this pre-recorded webinar course with post-test is to provide the learner with basic knowledge of veterans' geriatric, end-of-life benefits in order to educate and advocate for veterans and their families. Veterans' aid and attendance as well as funeral/burial and cemetery benefits will be discussed. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Good Grief (SLW) - This pre-recorded webinar course with post-test will assist the learner in deepening his/her understanding of grief, both complicated and uncomplicated and the impact of grief on our veterans and families. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Heroes Among Us (SLW) - This pre-recorded webinar course with post-test will assist the learner in understanding concepts about the process of abiding, reckoning and beholding suffering so that suffering can be redeemed. The role of therapeutic letter-writing and forgiveness so that at-one-ment can occur will be explored. Techniques for penetrating stoicism so veterans can accomplish healing will be addressed. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Prognostication - Good, Bad & Irrelevant (SLW) - This pre-recorded webinar course with post-test will provide information to healthcare providers on the value of providing prognoses to patients so end-of-life strategies can be developed. Provocative videos and thought-stimulating questions will inspire each participant to seek meaningful ways to incorporate the provision of prognoses in clinical practice. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Spiritual Care and Meaning at End of Life (SLW) - "Man's Search for Meaning," written by Viktor Frankl, provides a map for successfully suffering trauma and hardship. A survivor of a German concentration camp, Frankl's work focuses on discovering meaning in suffering by growing into the spiritual dimension of self. Combat veterans sometimes find it difficult to come to terms with their impending death. Spiritual care if often needed to facilitate the at-one-ment process that brings peace. This is a pre-recorded webinar course with post-test. Contact hours for nurses, social workers/counselors – 1.5

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When You Dont Know What To Say (rdsl) - This is a beginner to intermediate level course intended for nurses, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. This is a beginner level course for psychosocial professionals/social workers. Intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, aides, volunteers and other direct care providers. The goal of this course is to look at communication as a way of moving beyond emotional support, define effective patient/family communication and explore more assertive approaches to communication. Objectives: 1. Define effective patient/family communication. 2. Recognize the role of motivation in determining how the healthcare professional responds to a specific situation. 3. Identify areas that call for ongoing communication and skill development. Contact hours for nurses, social workers/counselors, nurses’ aides, nursing home administrators -1.0

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Working with Challenging Cases (rdsl) - This is a beginner to intermediate level course. The intended audience is for nurses, social workers/counselors, chaplains, hospice aides, physicians, volunteers and other direct care providers. The goal of this course is to assist the learner in exploring and identifying challenging situations (such as issues related to informed consent, decisional capacity, next of kin and personal and professional boundaries), identifying obstacles when addressing challenging cases with patients and families and applying key concepts within scope of practice to these situations. Objectives: 1. List 3 common obstacles we face when addressing challenging cases. 2. Discuss scope of practice as it applies to challenging cases. 3. Demonstrate the application of key concepts to case examples. Contact hours for nurses, social workers/ counselors, nurses’ aides, nursing home administrators - 1.0

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Spiritual Care

How to Be Present Amidst A Spiritual Storm (rdsl) - This is a beginner level course. The intended audience is nurses, psychosocial professionals, hospice aides, chaplains and all other care providers. The goal of this course is to promote awareness and understanding of the concept and practice of being present. Objectives: 1. Define presence. 2. Honor patient and family choices through actions and presence. 3. Utilize tools to assist the clinician in being present with the patient and family. Images are embedded in the course to assist learners in finding a sacred space and to assist in evoking feelings of peace and calm within themselves -- one of the first steps in becoming present with patients and families.Contact hour for nurses, nurses aides, social workers/counselors - 1.0

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Introduction to Spiritual Care (rdsl) - This is a beginner level course in end of life care. The intended audience for this course is nurses, nurses aides and nursing home administrators. The goal of this course is to assist the interdisciplinary group members in learning ways to support spiritual growth, identify spiritual pain and ease spiritual suffering experienced by hospice patients, their caregivers and other interdisciplinary group members. Objectives: 1. Define spirituality and understand the philosophy of spiritual care in hospice. 2. State the responsibilities of the hospice interdisciplinary group in spiritual care. 3. Explain the importance of the individual group members in exploring his/her personal spiritual beliefs. 4. Describe three issues that may cause spiritual pain and suffering. 5. Assess patients and families for spiritual or religious need. 6. Relate three interventions to address spiritual suffering. 7. Describe the role of spiritual care at the time of death. 8. Explain spiritual care bereavement services. Contact hour for nurses, nurses aides and nursing home administrators - 1.0.

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Spiritual Aspects of the Hebrew Heritage (SLW) - This pre-recorded webinar course with post-test provides the learner with an opportunity to explore the 4,000 year old spiritual practices of the Hebrew traditions, the roots of the Juedo-Christian faiths. Passover, as personal deliverance from that which enslaves us in our lives; as well as the purpose and function of prayer, meditation and blessing from the ancient Hebrew practices will be explored. These topics will serve both in professional care of patients and personal development and growth. Contact hours for nurses, social workers/counselors, nurses aides 1.5

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Spiritual Assessment Fitchett's 7x7 Model (SLW) - In this pre-recorded webinar course with post-test, explore the use of Fitchett's 7 x 7 Model of Spiritual Care as an Assessment Tool and learn how to apply this model into your ministry. Contact hour for nurses, social workers/counselors, and chaplains - 1.0

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Veterans Series: Spiritual Care and Meaning at End of Life (SLW) - "Man's Search for Meaning," written by Viktor Frankl, provides a map for successfully suffering trauma and hardship. A survivor of a German concentration camp, Frankl's work focuses on discovering meaning in suffering by growing into the spiritual dimension of self. Combat veterans sometimes find it difficult to come to terms with their impending death. Spiritual care if often needed to facilitate the at-one-ment process that brings peace. This is a pre-recorded webinar course with post-test. Contact hours for nurses, social workers/counselors – 1.5

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Veterans' Series

Veterans Series: Geriatric and Funeral Benefits (SLW) - Description: The goal of this pre-recorded webinar course with post-test is to provide the learner with basic knowledge of veterans' geriatric, end-of-life benefits in order to educate and advocate for veterans and their families. Veterans' aid and attendance as well as funeral/burial and cemetery benefits will be discussed. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Good Grief (SLW) - This pre-recorded webinar course with post-test will assist the learner in deepening his/her understanding of grief, both complicated and uncomplicated and the impact of grief on our veterans and families. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Heroes Among Us (SLW) - This pre-recorded webinar course with post-test will assist the learner in understanding concepts about the process of abiding, reckoning and beholding suffering so that suffering can be redeemed. The role of therapeutic letter-writing and forgiveness so that at-one-ment can occur will be explored. Techniques for penetrating stoicism so veterans can accomplish healing will be addressed. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

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Veterans Series: Prognostication - Good, Bad & Irrelevant (SLW) - This pre-recorded webinar course with post-test will provide information to healthcare providers on the value of providing prognoses to patients so end-of-life strategies can be developed. Provocative videos and thought-stimulating questions will inspire each participant to seek meaningful ways to incorporate the provision of prognoses in clinical practice. Contact hours for nurses, nurses aides, social workers/ counselors – 1.5

Average Review: 
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Veterans Series: Spiritual Care and Meaning at End of Life (SLW) - "Man's Search for Meaning," written by Viktor Frankl, provides a map for successfully suffering trauma and hardship. A survivor of a German concentration camp, Frankl's work focuses on discovering meaning in suffering by growing into the spiritual dimension of self. Combat veterans sometimes find it difficult to come to terms with their impending death. Spiritual care if often needed to facilitate the at-one-ment process that brings peace. This is a pre-recorded webinar course with post-test. Contact hours for nurses, social workers/counselors – 1.5

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Veterans Series: Wounded Warriors (SLW) - Description: Combat soldiers have often seen the worst mankind has to offer. It changes them in fundamental way, inflicting emotional, spiritual, social and moral injuries that impact them throughout their lifetime, especially as they face death. Some veterans return from war bitter; some return enlightened; all return with lessons the rest of us need to know. Like an iridescent pearl awaiting discovery within ugly, crusty shells, wisdom patiently hides - yielding its treasures to those with the courage, honesty, and humility required to reckon with wartime traumas and fears. This is a pre-recorded webinar course with post-test Contact hours for nurses, social workers/counselors, and nursing home administrators – 1.5

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Volunteer Orientation and Training

Hospice Patient and Family Volunteer Training Part 1: Hospice History, Philosophy and Services (rdsl) - This course is designed for hospice patient and family volunteer orientation. This is Part 1 of a 5 part series. This course includes hospice history, philosophy, care and services. This is a non-contact hour course. This course does not have a post-test.

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Hospice Patient and Family Volunteer Training Part 2: Understanding Dying, Death, Loss and Grief (rdsl) - This course is designed for hospice patient and family volunteer orientation. This is Part 2 of a 5 part series. This course includes dying, death, loss, grief and bereavement. This is a non-contact hour course. This course does not have a post-test.

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Hospice Patient and Family Volunteer Training Part 3: Understanding Families, Family Systems and Dynamics (rdsl) - This course is designed for patient and family volunteer orientation. This is Part 3 of a 5 part series and discusses family systems and family dynamics. This is a non-contact hour course. This course does not have a post-test.

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Hospice Patient and Family Volunteer Training Part 4: Communication, Listening and Honoring Diversity (rdsl) - This course is designed for patient and family volunteer orientation. This is Part 4 of a 5 part series and discusses communication including active listening. Honoring diversity is also explored in this course. This is a non-contact hour course. This course does not have a post-test.

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Hospice Patient and Family Volunteer Training Part 5: Volunteer Roles, Responsibilities and Caring for Yourself (rdsl) - This course is designed for patient and family volunteer orientation and is Part 5 of a 5 part series. Volunteer roles are explored and volunteer responsibilities as well as the importance of the volunteer maintaining a healthy balance by caring for himself/herself are discussed. This is a non-contact hour course.

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Improving Outcomes Through Volunteers (SLW) - Volunteers are an important part of the care that is provided to patients and families. As such, the goal of this pre-recorded webinar course with post-test is to assist the learner in measuring the impact of volunteer care and services and correlate it to overall quality patient and family satisfaction scores. Contact hours for nurses, social workers/ counselors - 1.5.

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Teen Volunteers Enhancing Quality of Life (SLW) - This pre-recorded webinar course will explore how teen volunteers can enhance quality of life for patients and families and offer hospices broader community access through special occasion parties, recorded life review, nursing home visits, home/errand assistance and other events and activities. Contact hours – 1.5

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Three Cheers for Teen Volunteers (SLW) - This pre-recorded webinar course will describe the impact teen volunteers have had on the lives of Suncoast Hospice patients living in facilities through the various projects, events, and specialized teen programs that focus on visiting nursing facility patients. No contact hours

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Human Resources and Operations
Billing/Finance

Hospice Billing Part 1 Learning About the Hospice Medicare Benefit (SLW) - This is Part 1 of the 2-part Hospice Billing Series. The goal of this pre-recorded webinar course is to assist the learner to identify billing and financial issues related to the Hospice Medicare Benefit, describe different bill types, define common billing terms, identify data required on the Notice of Election and bills and calculate reimbursement rates. Objectives: 1. Identify important aspects as they relate to billing and financial issues of the Hospice Medicare Benefit. 2. Define common hospice billing vocabulary terms. 3. Describe the different bill types required for Hospice Notice of Elections. This is a non- contact hour course.

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Hospice Billing Series Part 2: Advanced Hospice Billing (SLW) - This is Part 2 of the 2-part Hospice Billing Series pre-recorded webinar course: Advanced Hospice Billing. The goal of this course is to assist the learner to identify basic bill types, correct bill types for late claims and adjustment claims, identify where to bill a late claim or adjustment claim, identify codes required on adjustment claims and identify an RTP claim. Objectives: 1. Identify basic bill types and correct bill types for late claims and adjustment claims. 2. Identify when to bill a late claim or adjustment claim. 3. Identify codes on adjustment claims. 4. Define an RTP claim. This is a non- contact hour course.

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Hospice Financial Management for Non Financial Managers: Part One (rdslw) - This pre-recorded webinar course will describe the value of balancing a Caring Sanctuary and Sound Business: as well as the basis of good financial management and accounting principles and terminology. This is a non-contact hour course.

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Hospice Financial Management for Non Financial Managers: Part Two (rdslw) - This pre-recorded webinar course will analyze common management reports to identify ways to create Sound Business practices while assuring a Caring Sanctuary. This is a non-contact hour course.

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For Educators

Competency-based Education (rdslw) - This pre-recorded webinar course with post-test will focus on competency-based education & training models that meet the requirements of the new Conditions of Participation (CoPs) and offer a structure to produce effective, efficient and competent staff. Contact hour for nurses, nurses aides and social workers - 1.5

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Workplace Compliance

Employee Counseling and Performance Improvement (rdslw) - This pre-recorded webinar course with post-test is designed to assist supervisors and managers in better understanding the philosophy and process of counseling employees toward improved performance. We will also clarify the supervisor's role as a performance coach and improvement facilitator when corrective action is required. No contact hours.

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How to Administer a Compensation Program - This is a previously recorded webinar. Designing a compensation program can be very challenging, even for seasoned HR directors. This is a simple, yet detailed, nuts and bolts pre-recorded webinar session to help the learner build a comprehensive compensation program. Building base pay structures of an organization-wide compensation program, starting with total rewards and drilling down into base pay will be discussed. This is a non-contact hour course.

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Safety in the Workplace: Avoiding Slips, Trips and Falls (rdsl) - In this course, the learner will gain awareness of safety hazards in the workplace, identify common workplace tripping hazards and learn ways to avoid injuries. This is a non-contact hour course.

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Self Care
Self Care

Caring for Yourself (rdsl) - This is a beginner level course. Intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other direct care providers. The goal of this course is to explore how the Hospice Interdisciplinary Group members adapt successfully to their roles when providing care to dying patients and their families. This course will explain the stages of adaption, the importance of personal death awareness in relation to the hospice professional, discuss issues of cumulative loss and provide an understanding of support systems as they relate to the issues of dying, death and bereavement for the professional hospice caregiver. At completion of this session, the learner should be able to: 1) Discuss the stages of adaptation that the professional caregiver will experience when caring for a dying patient and their family. 2) Explain the factors that may influence progression through the stages of adaptation for the hospice professional caregiver. 3) Explain the importance of personal death awareness. 4) Define cumulative loss and the effects of cumulative loss on the professional caregiver. 5) Explain the importance of a system of support for the professional caregiver. 6) State four components of a system of support for the professional caregiver. 7) List 3 ways to set sound professional boundaries with patients and families and state 3 signs that identify unhealthy boundary issues. Contact hour for nurses, nurses aides and social workers - 1.0

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Controlling the Haftas - Maintaining Balance and Joy During Holidays (rdslw) - This pre-recorded webinar course will explore how to maintain balance and joy during this upcoming holiday season in both our professional and personal life. Discover ways to sustain your energy boundaries as the holidays unfold, so you can celebrate with you and gain renewed energy for the New Year. No CE Credits offered.

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Get Active! Get Healthy! - Get Active! Get Healthy!

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Preventing Bedsores of the Soul: Self Care for Hospice Professionals (rdslw) - Whether you are at the bedside or in a board room, in a cubicle or a car, hospice work is demanding and deeply rewarding. Many consider this work a calling and a mission. Given the impact of regulatory compliance, increased scrutiny by CMS, the explosion of technology, hardball competition and the financial downturn, hospice is at risk of losing touch with its foundation. The skill set featured in this pre-recorded webinar course with post-test will provide both "roots and wings" - contact with the best of the past and direction for tomorrow's hospice. Contact hours Nurses, Chaplains and Nurses Aides – 1.5.

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Quieting Your Mind Through Meditation (rdsl) - This is a beginners course. The intended audience is nurses, psychosocial professionals/social workers, spiritual care providers/chaplains, physicians, hospice aides, volunteers and other bereavement support providers. The goal of this course is to provide an introduction into the benefits and practice of meditation as part of a self-care program. Objectives: 1. Describe different types of meditation. 2. Define three benefits of meditation. 3. Acquire skills to implement meditation in your daily life. 4. Determine how meditation can benefit you as part of a self-care program. 5. Experience a guided meditation as a way to decrease stress and regain personal balance. Contact hour for nurses, social workers, nurses aides and nursing home administrators - 1.0

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The Power of Presence (rdsl) - This is a beginner level course. The goal of this course is to help the learner understand concepts of presence and to be able to apply those concepts in their personal and professional life. After completing this course the learner will have the ability to demonstrate greater healing presence within himself/herself and when caring for patients and families. Objectives: 1) Define the meaning of presence. 2) Examine 3 ways to demonstrate presence when caring for patients and families. 3) Describe 5 attributes of presence. 4) Determine 2 personal roadblocks to presence. 5) Formulate a plan to provide a consistent healing presence in the workplace. Contact hours for Nurses, social workers/counselors, Hospice Aides – 1.0

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