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November 17, 2017
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Suncoast Institute strives to provide the best possible products, services and learning experiences for our clients. Our customer service representatives are available to you via email or phone, Monday through Friday from 8:30 am - 7:00 pm (EST).
Call Toll Free: 877-523-4144

Customer Service Representative
Frequently Asked Questions
How do I get started in the learn center?
Click here Getting Started for a guide to navigate through the learn center. You can also access this information by clicking on Getting Started from the left navigation panel.
Do I have to register to log in?
Yes, you will need to initially register to set up your personal account. After you have registered and created your user id and password, you will only need to log in for future visits to the learn center.
Why can’t I see My Learning Plan / My Message Center/ or Update My Account from the learn center home page?
If you have not logged into the learn center, you will not be able to see or access these personal icons or pages. Be sure you have logged in with your username and password.
What is an online course?
An online course is a self-paced course that you can take from any computer connected to the internet.
How do I take an online course?
Click on Online Courses from the left navigation panel which will take you to a page where you can view the details of each online course as well as purchase courses. Refer to Getting Started for additional assistance.
Do I have to complete the online course at the same time I purchase it?
No, you do not. These courses are self-paced, meaning that you can work through the courses at your own pace and at a time that is most convenient for you. You can begin the course and complete the course at different times. In most cases, you can retake the course until you have passed it within the purchase plan time frame.
I want to purchase an online course and a webinar/classroom training/manual/booklet/CD from you. Why do I have to go to two different sites and check out two different times to make these purchases?
We try to make purchasing our products and services as convenient as possible for you. Learning activities such as online courses and classroom training events are purchased through the learn center. This provides you with a personalized learning experience including the ability to access online courses directly from the learn center as well as the ability to view your training history, track completed courses and credits and print certificates of completion and transcripts. Other hospice and palliative care resources such as webinars, manuals, CDs and booklets are purchased by clicking on Product Catalog from the left navigation panel which allows the Suncoast Institute to process and ship your order in a timely fashion. Once you have made a purchase from either site, most of your information such as name, address, and shipping information is already in the system and will not have to be entered again with future purchases.
How do I use the Message Center in the learn center?
To access or send messages to Suncoast Institute staff/instructors or other participants in the learn center, click on Message Center from the left navigation panel. This message center works like most e-mail systems.
I can see the online course when it plays but do not hear any sound. What should I do?
Check to be sure your computer’s sound is on and the volume is turned loud enough for you to hear it. In the lower right corner of your computer, look for an icon that looks like a speaker. Click on that icon and be sure the “mute” box is not checked. If you cannot see a speaker icon, you may need to expand the bar at the bottom of the page by clicking on the two small arrows to the left of the bar. If the speaker is still not visible, you may need to access your volume controls from your computer’s Control panel.
What do I need to run an online course?
Accessing online courses requires:
  1. A computer with internet access.
  2. Course players downloaded.
If a new or updated course player is needed, a pop-up window should appear. Click on the download course player button.
I downloaded the course players and have internet access, but the courses won’t play. What should I do?
  1. Pop-up blockers can inhibit the player window from opening properly. If your computer has a pop-up blocker installed, you may need to disable your pop-up blocker for the course site or leave the pop-up block enabled and add the learn center site to your pop-up blocker Allowed Sites List within the Pop-Up Blocker Settings.
  2. Certain firewall, internet connection or system settings may prevent the courses from running. Refer to your computer documentation/support or IT department for further assistance.
  3. If your system is running the Windows Vista operating system, you may need to install the learn2 stream player.
  • Navigate to the Software/Office courses.
  • You will be shown the option to install the player --“Learn.com Player Download Center screen.
  • Choose the “manual installation” method.
  • You will be shown the option to download the player – “Learn.com Player Installation Instructions” screen.
  • Click the “Download Player Now” button.
  • When provided the option to “Run” or “Save” the file, choose “Run.”
  • After the file is downloaded, you will be asked to confirm the installation process.
  • The winZip Self-Extractor will open. You should Click the “Setup” button.
  • An “Install Successful” message box will appear.
  • Click the “Finish Installation” button at the bottom of the “Learn.com Player Installation Instructions” screen.
  • The course will begin playing.
My anti virus keeps showing a pop up window asking what I want to do and won't go to the page. What should I do?
Click on "add to trusted sites."
How do I put a shortcut icon to the learn center on my desktop?
While in the Learn Center Home Page, right click and select "create a shortcut." The Suncoast Institute Learn Center icon will appear on your desktop.
Do you provide contact hours for courses, webinars or classroom training?
Suncoast Hospice (The Hospice of the Florida Suncoast) in cooperation with the Suncoast Institute is an approved provider of continuing education in the state of Florida for the following licensing boards:
  • Florida Board of Nursing
  • Florida Board of Marriage and Family Therapists, Mental Health Counselors and Social Workers
  • Florida Board of Nursing Home Administrators
Florida Professionals
Suncoast Institute provides the following continuing education reporting services:

Monthly reporting of successful completions of Florida Board approved online courses, webinars and classroom training is provided to the above listed Florida licensing boards via CE Broker for Florida licensed professionals.

In order for Suncoast Institute to report successful completion of online courses, webinars and classroom training, a completion must be indicated in the Suncoast Inst itute Learn Center. In addition, the following information is required and must be on file (meaning information provided in the My Account section of your online profile with Suncoast Institute):

  1. Full legal name (First and Last).
  2. 2. Accurate Professional License Number for stated Profession and issuing state.
Non-Florida Professionals

Completion Certificates can be printed upon successful completion of all online courses. For online courses that have been approved for continuing education in the state of Florida with the above listed licensing boards, the completion certificate will include the following information:

Continuing Education hours provided via The Hospice of the Florida Suncoast CE Broker Provider #50-1994 for nurses, marriage and family therapists, mental health counselors, social workers and nursing home administrators.

Most states will accept Florida continue education credits. However, Suncoast Institute does not guarantee that other states or licensing boards will accept Florida continuing education credits. It is the sole responsibility of each person to submit certificate(s) to their state licensing board and to request credit.

How do I print a certificate or transcript?

To print a certificate, click on My Learning Plan on the left navigation panel, and then click on My Certificates. Click on the picture of the certificate on the left of the course title. You will be asked if you want to print the certificate.

A certificate may look different when printed out than the way it looks on screen, due to the print settings in your browser. Those print settings are specific to your browser and cannot be controlled by the LearnCenter. Here is some information to help you print the certificate:

  1. To print the background image of a certificate, in Internet Explorer, go to Tools. Click on Internet Options, click on the Advanced Tab, scroll down and find Printing. Select "Print background colors and images."
  2. To keep headers and footers from printing on a certificate, in Internet Explorer, go to File. Click on Page Setup, remove any existing text from the Header and Footer fields. Click OK.
  3. To print a certificate in Landscape, in Internet Explorer, go to File. Click on Print, click on Preferences. On the Features tab under Basic Options, select Landscape and click OK, click Apply and then click Print.

To print a transcript, click on My Learning Plan from the left navigation panel, then click on My Transcripts. Click on "Print this page" to print your transcripts.

What is your cancellation/refund policy for online courses?

Suncoast Institute's commitment to our customers and partners is to provide optimal learning experiences and excellent customer service. If you are not satisfied with an online course, please contact us within 7 days of your purchase, in writing via email at support@suncoastinstitute.org or call toll free at 1-877-523-4144.  Acknowledgement in writing of the issue will be addressed within 2 business days. Because technology issues can and do occur, refunds versus store credit are evaluated on a case by case basis and are determined within 7 business days.  We welcome all feedback and truly want you to be satisfied with our services. 

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